Heather Briggs joined BluePearl in 2024, bringing with her a wealth of experience in client retention and engagement that she focuses on pet owners and primary care veterinarians. Before stepping into her current role, Heather served as Vice President of Data, Analytics, Insights, and Innovation at National Veterinary Associates (NVA). Her career has also seen her in leadership positions at Global McDonald’s, United Airlines, Hyatt Hotels and Target Corporation, where she consistently focused on creating consumer-centric experiences. Heather holds an undergraduate degree in business from the University of Illinois and an MBA from the University of Chicago. Outside of work, she enjoys spending time with her two dogs – a boxer and a miniature schnauzer.