Privacy Policy

Last modified: March 1st, 2023.

At MyCritters, we respect the privacy of our users and take the protection of their personal information very seriously. This Privacy Policy describes how we collect, use, and disclose personal information on our website, which enables pet owners to create profiles and communicate with their veterinarians.

Information We Collect

We collect personal information when pet owners sign up for an account on our platform, which may include:

Name
Email address
Phone number
Postal address
Payment information

In addition, pet owners may provide additional information about their pets, such as their breed, age, and medical history. Veterinarians may also provide personal information, such as their name, email address, and professional credentials.

How We Use Information

We use the personal information we collect for the following purposes:

To create and manage pet owner and veterinarian accounts
To enable pet owners to communicate with their veterinarians
To process payments for services provided by veterinarians
To improve our platform and services
To comply with legal requirements

We may also use personal information to send newsletters, marketing materials, and other communications that may be of interest to our users. Pet owners and veterinarians may opt out of receiving these communications at any time.

How We Share Information

We may share personal information with third-party service providers who help us operate our platform and provide services to our users, such as payment processors and email service providers. We may also share personal information with veterinarians who provide services to pet owners through our platform.

We may disclose personal information when required by law, such as in response to a court order or subpoena. We may also disclose personal information in connection with a merger, acquisition, or sale of our company.

Data Security

We take reasonable measures to protect the personal information we collect from unauthorized access, disclosure, or use. We use SSL encryption to protect data transmitted through our platform, and we store personal information on secure servers located in the United States.

However, no security system is completely secure, and we cannot guarantee the security of your personal information. Users are responsible for maintaining the confidentiality of their login credentials and for any actions taken with their account.

Data Retention

We retain personal information for as long as necessary to provide services to our users and as required by law. We may also retain personal information for a longer period for the purposes of archiving and record-keeping.

Children’s Privacy

Our platform is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify users of any material changes by posting the revised Privacy Policy on our website or by sending an email to registered users.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at legal@mycritters.com.