Customer Service Representative:
- Essential Functions:
- Provides excellent customer service in-person, over the phone, and during high-stress situations.
- Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
- Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
- Assists with medication pickups, inquiries, and provides information about services and products.
- Inputs and manages data in practice management software, including billing and accounts.
- Assists with retail sales, weighing pets, processing faxes, and maintaining records.
- Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
- Qualifications:
- High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
- Knowledge of clerical procedures and ability to organize files and records.
- Excellent customer service skills, providing courteous and prompt assistance.
- Accurate cash handling and cashiering abilities.
- Strong multitasking skills with attention to detail.
- Flexibility in scheduling, including weekends and holidays.
- Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.
- Additional Notes:
- Computer proficiency in using Microsoft Office products (Word, Outlook, and Excel) and applicable organization-specific software.
- Establish and maintain productive and cooperative working relationships.
- Active time management and organizational skills to complete work promptly.
- Excellent communications skills both orally and in writing.
- Must be flexible with scheduling and able to work some weekends and holidays.
- Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors [citation][5].