About Employee:
- Essential Position Functions:
- Supervises the staff within all hospital support departments; achieves and maintains all labor goals.
- Hires and trains office and technical clinic support staff; responsible for new hire paperwork.
- Orients and trains new clinic staff to the hospital and duties.
- Reviews work performance of direct reports, constructively delivers feedback, resolves personnel issues, and discusses with the Regional Manager weekly.
- Conducts timely performance appraisals.
- Documents and reports accidents; files appropriate reports.
- Writes policies/procedures relating to all technical aspects of the hospital and presents for approval.
- Manages schedules for technical and administrative staff coordinates the DVM.
- Monitors Workforce Management for missed punches and management of overtime hours daily.
- Administers the daily operations.
- Works with the PetVet Care Centers support team to ensure compliance with all administrative responsibilities.
- Monitors budgets, purchases equipment and supplies, and oversees the maintenance of the facility.
- Responsible for submitting contract veterinarian invoices, submitting all local vendor invoices, ensuring invoice accuracy, and obtaining W-9s from local vendors.
- Assists in resolving issues with pet owners where appropriate.
- Reviews revenue, labor, and employee issues with the PetVet leadership on a weekly conference call; achieve goals set in each area.
- Responsible for all local accounting functions; ensure daily financial information is accurate.
- Oversees the management of the inventory and ensures proper documentation and systems are in place.
- May establish and oversee billing practices; reviews and maintains the accuracy of billing and oversees charge capturing.
- May be responsible for contracts or negotiations with insurance providers.
- Maintain compliance of current licensure and the display of the same. Maintaining updated licenses for DVMs.
- Performs other duties and responsibilities as assigned by the Manager.
Competencies:
- Analytical skills; strong ability to analyze information quickly and efficiently as it relates to the hospital’s finances.
- Strategic planning; the ability for financial forecasting, marketing plans, and long-term plans for the growth of the practice.
- Leadership; ability to effectively manage and direct hospital staff towards a common goal.
- Decision-making skills; possess the ability to make good decisions, solve problems, and decide on essential matters.
- Communications; demonstrate the ability to communicate, orally, and in writing, effectively to convey necessary information to hospital staff.
- Resourcefulness and adaptability; the ability to take the initiative and get things done as well as the ability to adapt to changes or new information.
- Compliance; ability to understand and manage important compliance regulations and requirements of the hospital.
- Planning and prioritizing; must be able to organize work efficiently, set priorities, and establish plans and timetables for achieving goals.
Qualifications:
- Bachelor’s degree in business, health science or related field strongly preferred.
- At a minimum, five years of direct office management experience, including at least two years of supervisory experience is required.
- Certified Veterinary Practice Manager (CVPM) or Master of Healthcare Administration (MHA) is preferred.
- May consider an equivalent combination of education, certification, training, and/or experience.