Missy is the heart. Customer service embodied If Doc is the brains (questionably), Missy is the heart. Customer service embodied The first face you'll see, and the last face you'll see. And the last face you want to see. Just kidding about that last part, just wanted to see if she really is doing a good job proofreading this. If Doc is the brains (questionably), Missy is the heart. Customer service embodied [citation]